Make a return

REFUND FOR PURCHASES WITH CREDIT CARD AND PAYPAL

  • The refund will be made within 10 days from the moment we receive the package.
  • You will receive an email confirming receipt of the package and the refund.
  • The amount of the returned items will be automatically credited to the corresponding PayPal account or directly to the card used.
  • The timing of crediting your account may vary from one bank to another.

REFUND FOR PURCHASES WITH BANK TRANSFER

  • The refund will be made within 10 days from the moment we receive the package.
  • You will receive an email confirming receipt of the package and the refund.
  • The refund amount will be returned to the current account that the customer will provide during the purchase and not to different current accounts.
  • The timing of crediting your account may vary from one bank to another.

 

RIGHT OF WITHDRAWAL


Except for ongoing promotions indicated on the homepage, if the initial order did not include, for any reason, any shipping costs, in the event of returning one or more items, only a fixed amount of €10.00 will be charged as "expense contribution". " supported for the management of the return procedure. This amount will be deducted from your refund. Return shipping is paid by the customer. It is not possible to exchange items purchased for other products. The package containing the return must be physically shipped within 15 days from the delivery date (including holidays).

 

RETURNED DEFECTIVE OR WRONG GOODS

In the event that the customer receives defective goods, or that errors occur in shipments by TRYMESHOP.COM, he is required to follow the same return instructions above, specifying the reason for the return. 

Shipping costs for the return of defective or incorrect goods will be borne by TRYMESHOP.COM, however reserving the right to request photographic evidence before authorizing returns for defective goods. In the event of a return for defective goods, TRYMESHOP.COM will, if possible, replace the item or refund the amount.

TRYMESHOP.COM reserves the right to refuse unauthorized returns and to inspect and evaluate the condition of the returned goods, establishing any additional charges that may be necessary for the re-sale of the returned items.

All returned items are subjected to inspection by TRYMESHOP.COM and must comply with all the parameters listed in the return procedure.

In the event of defective goods or incorrect shipment by TRYMESHOP.COM, if the customer requests a size change or a new item, the request will be evaluated and authorized based on stock availability.

If the Customer requests a refund, the amount due will be credited immediately.

The credit will be visible on the Customer's credit card statement approximately 30 days after receipt and acceptance of the return.

RETURN INSTRUCTIONS

 

On the page, fill out the form by entering your email and the order number you wish to return and click on "Find your order".
The list of purchased products will automatically be displayed.
Select the quantity of the product you intend to return using the drop-down menu.
Select the reason for the return and choose whether to request a size exchange or obtain a refund on the payment method made.
You will receive an email confirming that your return request has been processed.
Wait for a second email containing the acceptance of the request and the return authorization.

    Before shipping the goods, carry out the following checks:

    • The guarantee seal must be intact and must not have been removed from the garment.
    • The tag is perfectly intact and has not been removed from the garment.
    • All labels, whether fabric or pendant, are perfectly intact and have not been removed from the garment.
    • Each item to be returned is in the same condition in which it was shipped and must be packaged in an orderly manner.
    • Each returned item has not been worn and/or washed and/or ironed and/or treated in any way.
    • The package containing the return must be physically shipped within 15 days from the delivery date (including holidays).
    • If necessary, request more information at return@trymeshop.com, indicating your order number.
    • All packages to be returned must be sent to: Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.

    Failure to comply with one or more of the rules indicated above invalidates the possibility of placing an order. 

     Return shipping costs are the responsibility of the customer.

     

    RETURNED IN STORE

    Return the order to our store.

    Bring all items to be returned together with the printout of the return confirmation received by email to the store. Our staff will be happy to help you with the rest. All parcels to be returned must arrive during public opening hours at:

    Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.

    ACCESS THE RETURN PAGE NOW

    Follow this link to make the return and enter the required fields:

    https://trymeshopcom.myreturnscenter.com/