SHIPPING: COST AND TIME*

  • LOCAL AREA: 1 working day: FREE - On the territory of the municipality of Viterbo responding to the ZIP code 01100 (Our bell boy).
  • Italy: 3/4 working days: € 8,00 for orders less than € 90,00 - GRATIS for orders over € 90,00 (courier GLS).
  • Abroad: 10/15 working days (GLS or DHL):

Austria € 24, Belgium € 24, Bulgaria €35, Cipro € 39,90, Croatia € 40, Denmark € 24, Estonia €35, Finland €35, France €24, France Islands € 85, Germany €24, Gibraltar € 80, United Kindom*, Greece € 39,90, Greek Islands €85, Ireland € 35, Latvia € 35, Lithuania € 35, Luxembourg € 24, Malta € 39,90, Norway € 39,90, Netherlands € 24, Holland €24, Poland €35, Portugal € 35, Czech Republic €29,90, Slovak Republic € 29,90, Romania € 35, Slovene € 35, Spain € 29,90, Baleares € 39,90, Canaries € 39,90, Sweden € 35, Switzerland €35, Turkey € 75, Hungary € 35, United Kindom €50.

Other European coutries and the rest of the world from € 76 to € 160.

* Delivery times are indicative and not binding. TRYMESHOP is not responsible for any delays due to customs operations and controls, or due to force majeure beyond the control of TRYMESHOP.

DELIVERY ON LOCAL AREA
Exclusively for the area of the municipality of Viterbo, home deliveries of orders placed after 18:00 will be processed on the next working day. Our delivery service via bell boy, respects the same working hours as our business.

IN-STORE PICKUP

It will be necessary to show a document of identity and a copy of the email confirming your order. If you can't pickup your order personally, your delegate  must submit:

- a copy of your document of identity

- Their document of identity

- A copy of the email confirming your order

- A letter of delegation signed

TAXES AND DUTIES

The consignee is responsible for all import taxes, custom and local taxes imposed by the country of dispatch. The payment of these taxes is necessary to exempt orders from customs charges.

We can't predict the amount to be paid for the taxes and duties, so we invite you to check them before ordering. Our online store ships all over the world with GLS and the shipping costs are already included in your order total. In any case, as international courier of your order, GLS can present an invoice with local taxes to pay. 

At the time of shipment, the customer will be informed with an email and they can ask for the GLS tracking number. The courier delivery throughout Italy on the ground floor , from monday to wednesday from 9.00 to the 13.00 and from 14.00 to 18.00, everyday, except holidays and they don't set any appointments. Aboard the time may be variable.

The courier will attempt to deliver the package for three working days, leaving each time a notification, indication how to contact him. Undelivered orders will be returned to our store. No liability may be attribuited to Tryme Shop. 

At the time of delivery the customer will be required to check:

- The number od products delivered corresponds to the number indicated on the invoice;

- That the packaging is intact, not damaged, wet or somehow altered.

Any damage or mismatch of the products must be immediately challenged to the courier, by inserting the words ''subject to withdrawal'' on the accompanying document within 8 days. 

In case of a damaged package write ''sebject to withdrawal because the package is demaged''. Even in the presence of a intact packaging, the products must be verified within 8 days from the receipt. 


REFUND FOR PURCHASES WITH CREDIT CARD AND PAYPAL

The refund will be made within 10 days from the moment we receive the package.

You will receive an email confirming the receipt of the package and the refund.

The amount of the returned items will be automatically credited to the corresponding PayPal account or directly to the card used.

The timing of crediting your account may vary from one bank to another.

REFUND FOR PURCHASES BY BANK TRANSFER

The refund will be made within 10 days from the moment we receive the package.

You will receive an email confirming the receipt of the package and the refund.

The refund amount will be returned to the current account that the customer will provide during the purchase and not to different current accounts.

The timing of crediting your account may vary from one bank to another.

RIGHT OF WITHDRAWAL

Except for ongoing promotions indicated on the homepage, if the initial order did not include, for any reason, any shipping costs, in the event of the return of one or more items, only a fixed amount of € 10.00 will be charged as a "cost contribution. "supported for the management of the return procedure. This amount will be deducted from the refund. The return shipment is charged to the customer. It is not possible to exchange purchased items with other products. The package containing the return must be physically shipped within 15 days from the delivery date (including holidays).

RETURNED DEFECTIVE OR INCORRECT GOODS

In the event that the customer receives defective goods, or errors occur in shipments by TRYMESHOP.COM, it is required to follow the same return instructions above, specifying the reason for the return.

The shipping costs for the return of defective or incorrect goods will be borne by TRYMESHOP.COM, however, reserving the right to request photographic evidence before authorizing returns for defective goods. In the event of a return for defective goods, TRYMESHOP.COM will, if possible, replace the item or refund the amount.

TRYMESHOP.COM reserves the right to refuse unauthorized returns and to inspect and evaluate the conditions of the returned goods, establishing any additional charges that may be necessary for the re-sale of the returned items.

All returned items are inspected by TRYMESHOP.COM and must comply with all the parameters listed in the return procedure.

In case of defective goods or incorrect shipment by TRYMESHOP.COM if the customer requests a size change or a new item, the request will be evaluated and authorized based on stock availability.

If the customer requests a refund, the amount due will be immediately re-credited.

The re-credit will be visible on the customer's credit card statement after about 30 days from receipt and acceptance of the return.

RETURN INSTRUCTIONS

On the page, fill out the form by entering your email and the order number you wish to return and click on "Find your order".

The list of purchased products will automatically be displayed.

Select the quantity of the product you wish to return using the drop-down menu.

Select the reason for the return and proceed.

You will receive an email confirming that your return request has been accepted.

Wait for a second email containing the acceptance of the request and the return authorization.

Before sending the goods, carry out the following checks:

The guarantee seal must be intact and must not have been removed from the garment.

The tag is perfectly intact and has not been removed from the garment.

All labels, in fabric or pendants, are perfectly intact and have not been removed from the garment.

Each item to be returned is in the same condition in which it was shipped and must be packaged in an orderly manner.

Each returned item has not been worn and / or washed and / or ironed and / or treated in any way.

The package containing the return must be physically shipped within 15 days from the delivery date (including holidays).

If necessary, request more information at return@trymeshop.com, indicating the order number.

All packages to be returned must be sent to: Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.

Failure to comply with one or more of the above rules invalidates the possibility of returning an order.

The shipping costs for the return are charged to the customer.

RETURN IN STORE

Return the order to our shop.

Bring all the items to be returned together with the print of the return confirmation received by email in the store. Our employees will be happy to help you with the rest. All parcels to be returned must be received during the opening hours to the public at:

Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.

ACCESS THE RETURNS PAGE NOW

Follow this link to make the return and enter the required fields:

https://trymeshopcom.myreturnscenter.com/