SHIPPING: COST AND TIME
- LOCAL AREA: 1 working day: FREE - On the territory of the municipality of Viterbo responding to the ZIP code 01100 (Our bell boy).
- Italy: 3/4 working days: € 8,00 for orders less than € 90,00 - GRATIS for orders over € 90,00 (courier GLS).
- Abroad: 10/15 working days (GLS or DHL):
Austria € 24, Belgium € 24, Bulgaria €35, Cipro € 39,90, Croatia € 40, Denmark € 24, Estonia €35, Finland €35, France €24, France Islands € 85, Germany €24, Gibraltar € 80, United Kindom*, Greece € 39,90, Greek Islands €85, Ireland € 35, Latvia € 35, Lithuania € 35, Luxembourg € 24, Malta € 39,90, Norway € 39,90, Netherlands € 24, Holland €24, Poland €35, Portugal € 35, Czech Republic €29,90, Slovak Republic € 29,90, Romania € 35, Slovene € 35, Spain € 29,90, Baleares € 39,90, Canaries € 39,90, Sweden € 35, Switzerland €35, Turkey € 75, Hungary € 35.
Other European coutries and the rest of the world from € 76 to € 160.
* United Kindom - Due a Brexit rules from 2021, we stopped direct sales in United Kindom since the deal wasn’t clear and everything was happening over Christmas time, so we took the safest choice to avoid our online customer to be in the position to pay duties or face customs trouble. We are working to re-list the UK among our e-store countries.
DELIVERY ON LOCAL AREA
Exclusively for the area of the municipality of Viterbo, home deliveries of orders placed after 18:00 will be processed on the next working day. Our delivery service via bell boy, respects the same working hours as our business.
It will be necessary to show a document of identity and a copy of the email confirming your order. If you can't pickup your order personally, your delegate must submit:
- a copy of your document of identity
- Their document of identity
- A copy of the email confirming your order
- A letter of delegation signed
TAXES AND DUTIES
The consignee is responsible for all import taxes, custom and local taxes imposed by the country of dispatch. The payment of these taxes is necessary to exempt orders from customs charges.
We can't predict the amount to be paid for the taxes and duties, so we invite you to check them before ordering. Our online store ships all over the world with GLS and the shipping costs are already included in your order total. In any case, as international courier of your order, GLS can present an invoice with local taxes to pay.
At the time of shipment, the customer will be informed with an email and they can ask for the GLS tracking number. The courier delivery throughout Italy on the ground floor , from monday to wednesday from 9.00 to the 13.00 and from 14.00 to 18.00, everyday, except holidays and they don't set any appointments. Aboard the time may be variable.
The courier will attempt to deliver the package for three working days, leaving each time a notification, indication how to contact him. Undelivered orders will be returned to our store. No liability may be attribuited to Tryme Shop.
At the time of delivery the customer will be required to check:
- The number od products delivered corresponds to the number indicated on the invoice;
- That the packaging is intact, not damaged, wet or somehow altered.
Any damage or mismatch of the products must be immediately challenged to the courier, by inserting the words ''subject to withdrawal'' on the accompanying document within 8 days.
In case of a damaged package write ''sebject to withdrawal because the package is demaged''. Even in the presence of a intact packaging, the products must be verified within 8 days from the receipt.
REFOUND FOR PURCHASES WITH CREDIT CARD AND PAYPAL
- The refound will take place within 10 days from the moment you receive the package
- You will receive an email with the confirmation of receipt of the parcel and the refound
- The amount of items returned will be credited to your paypal account
- The timing could vary from bank to bank.
RIGHTS OF WITHDRAWAL
Unless promotions in progress indicated on the homepage, if the initial order did not include any shipping cost, in the case of return one or more products, will be charged a fixed amount of € 10,00 like ''cost contribution'' supported for the return pratice management. This amount will be deducted from reinbursement. The return shipment will be borne by the customer. It is not possible to change purchased products with other products. The parcel containing the return must be sent within 15 days from the delivery date (including holidays).
RETURN OF DEFECTIVE OR INCORRECT PRODUCTS
In the event that the customer receives defective or incorrect products is required to follow the same return instructions as above, specifying the reasons for the return.
The shipping costs will be borne by TRYMESHOP.COM, reserving the roght to request photographic evidence. In case of defective return of products, TRYMESHOP.COM will replace or refund the amount, if it is possible.
TRYMESHOP.COM reserves the right to refuse unauthorized returns and to inspect and evaluate the conditions of the returned products, setting up addictional charges necessary for the sale of the returned products.
All the returned products are inspected by TRYMESHOP.COM and if the customer requires a change of size or a new product the request will be evaluated.
If the customer requests the refund, the amount due will be credited.
The re-credit will be visible by the customer after 30 days from the receipt and acceptance of the return.
INSTRUCTIONS ON RETURN
Follow this link to make the return and enter the required fields: https://trymeshopcom.myreturnscenter.com/
In the footer, fill out the form by entering your email and the order number you want to return and click on ''Find your order''.
1. Automatically the list of purchased products will be desplayed.
2. Select with the drop-down menu the quantity of the product you want to return.
3. Select the motivation and proceed.
4. You will receive an email confirming the acceptance of your return request.
5. Wait for a second email containing the acceptance of the request and the authorisation of return.
Before shipping the products carry out the following checks:
- The guarantee seal must be intact and it must be not removed from the product.
- The tag must be intact and it must be not removed from the product.
- All labels, in fabric or pendants, are perfectly intact and not removed from the product.
- Every item to be returned must be in the same conditions in which it was sent and it has to be packed in an orderly fashion.
- Any returned product must not have worn, washed ironed or treated in any way.
- The package must be physically delivered to the courier within 15 days of the order (including holidays).
-If necessary, you can request more information at firstname.lastname@example.org, indicating the order number.
-All the packages must be sent to: Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.
The shipping costs are borne by the customer.
RESTITUTION ORDER AT THE SHOP
Return the order to our shop.
Bring all the items to be returned together with the print of the return confirmation received by email in the shop. Our staff will be happy to help you with the rest. All parcels to be returned must be received during the opening hours to the public at:
Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.