SHIPPING: COSTS AND TIMES*
- LOCAL AREA: 1-2 working days excluding holidays and the day before holidays: FREE - Within the municipality of Viterbo corresponding to ZIP code 01100 (Our courier).
- ITALY: 3-4 working days: €8.00 for orders under €180.00 - FREE for amounts above (GLS or BRT courier).
- ITALY Islands, Venice Lagoon, and hard-to-reach areas: 3-4 Working Days: €8.00 (GLS Courier)
- INTERNATIONAL: 5-10 working days (GLS or BRT or DHL). The cost for shipments to European and non-European countries is automatically calculated at the cart summary based on the destination and order volume.
*Delivery times are indicative and not binding. TRYMESHOP is not responsible for any delays due to customs operations and inspections, or force majeure beyond TRYMESHOP's control. Shipping prices are indicative and subject to slight variations due to courier rate fluctuations.
**All orders placed by 1:00 PM from Monday to Friday will be processed the same day. If the order is placed after 1:00 PM or on a non-working day, it will be processed on the next working day.
LOCAL DELIVERY
Exclusively for the Viterbo municipality area, home deliveries of orders placed after 6:00 PM will be fulfilled during the next working day. Our delivery service via courier respects the same working hours as our business. For orders received on holidays or the day before holidays, delivery will be postponed to the next working day. To pick up the order, you must present the order confirmation or provide the order number to the courier.
IN-STORE PICKUP
To pick up your order, you will need to show an ID and a copy of the email confirming your order. If you cannot pick up the order in person, your authorized representative must present:
- a copy of your valid ID;
- a valid ID of the authorized person;
- a copy of the order confirmation email;
- a signed letter of authorization.
TAXES AND DUTIES
The recipient is responsible for all import taxes, customs duties, and local taxes imposed by the country where the shipment is made. Payment of these taxes is necessary to release the order from customs charges.
We cannot predict the amount to be paid for taxes and duties, so we invite you to check them before placing an order. Our online store ships worldwide with GLS, DHL, or other couriers, and shipping costs are already included in the total of your final order. In any case, as the international courier for your order, GLS, DHL, or another courier may present you with a separate invoice for local taxes to be paid.
At the time of shipment, the customer will be informed by email and can request the GLS, DHL, or other courier tracking number to follow the progress of their shipment. The courier delivers throughout Italy to the home floor, Monday to Friday from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM, on all non-holiday days, and cannot schedule appointments. Delivery times abroad may vary.
The courier will attempt to deliver the package for three consecutive working days, leaving a notification each time with instructions on how to contact them. Undelivered orders will be returned to our warehouse. Tryme Shop cannot be held responsible for delays in order processing or delivery of the ordered goods.
At the time of delivery by the courier, the customer is required to check:
• that the number of packages delivered matches what is indicated on the invoice;
• that the packaging is intact, not damaged, wet, or otherwise altered.
Any external damage or discrepancy in the number of packages or details must be immediately reported to the courier making the delivery by writing "pickup with reservation" on the appropriate accompanying document and confirmed within 8 days by registered mail with return receipt to the courier, whose address is specified on the accompanying document.
In the specific case of a damaged package, write "pickup with reservation because the package is damaged." Even if the packaging is intact, the goods must be checked within 8 days of receipt. Any hidden damages or anomalies must be reported in writing by registered mail with return receipt to the courier, whose address is specified on the accompanying document.
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Customs Duties and Clearance Fees:
REFUND FOR PURCHASES WITH CREDIT CARD AND PAYPAL
- The refund will be processed within 10 days from the moment we receive the package.
- You will receive an email confirming the receipt of the package and the refund.
- The amount of the returned items will be automatically credited to the corresponding PayPal account or directly to the card used.
- The timing of the credit to your account may vary from one bank to another.
REFUND FOR PURCHASES WITH BANK TRANSFER
- The refund will be processed within 10 days from the moment we receive the package.
- You will receive an email confirming the receipt of the package and the refund.
- The refund amount will be returned to the bank account provided by the customer at the time of purchase and not to different bank accounts.
- The timing of the credit to your account may vary from one bank to another.
RIGHT OF WITHDRAWAL
In compliance with return regulations, the return request must be made within 15 days of order delivery. Unless ongoing promotions indicated on the homepage apply, return shipping costs are the customer's responsibility. It will be possible to request a size exchange of the same purchased product during the return process based on current warehouse availability. It is not possible to exchange purchased items for other products. The package containing the return must be physically shipped within 15 days from the date of acceptance of the return request (including holidays). All return authorization conditions listed below in the RETURN INSTRUCTIONS section must be strictly followed for the return to be accepted.
RETURN OF DEFECTIVE OR INCORRECT GOODS
In the event that the customer receives defective goods or there are shipping errors by TRYMESHOP.COM, the same return instructions above must be followed, specifying the reason for the return.
Shipping costs for the return of defective or incorrect goods will be covered by TRYMESHOP.COM, while reserving the right to request photographic evidence before authorizing returns for defective goods. In case of return for defective goods, TRYMESHOP.COM will, if possible, replace the item or refund the amount.
As stated in the terms of sale, the product photos shown on the Site are not contractual elements, as they are for representation only. Color shades, in particular, depend on the system used on the computer or other electronic device used by the User; therefore, TRYMESHOP.COM cannot guarantee that the computer or electronic device used by the User will accurately reproduce the colors.
TRYMESHOP.COM reserves the right to refuse unauthorized returns and to inspect and assess the condition of the returned goods, applying any additional charges necessary for reselling the returned items.
All returned items are inspected by TRYMESHOP.COM and must meet all the criteria listed in the return procedure.
In case of defective goods or incorrect shipment by TRYMESHOP.COM, if the customer requests a size exchange or a new item, the request will be evaluated and authorized based on warehouse availability.
If the Customer requests a refund, the amount due will be credited only to the same payment method used at the time of order (e.g., credit or debit card) after the goods are received, inspected, and approved by our warehouse.
The refund will be visible on the Customer's credit card statement approximately 30 days after receipt and acceptance of the return.
RETURN INSTRUCTIONS
On the "MAKE A RETURN" page, fill out the form by entering your email and the order number you wish to return, then click "Find your order".
The list of purchased products will be displayed automatically.
Select the quantity of the product you intend to return from the dropdown menu.
Select the reason for the return and choose whether to request a size exchange or to receive a refund to the original payment method.
You will receive an email confirming that your return request has been received.
To obtain authorization, it will be necessary to attach to the request or send separately a photo showing the integrity of the warranty seal.
Wait for a second email containing acceptance of the request and return authorization.
Before shipping the goods, perform the following checks:
- The warranty seal, or security thread, must be intact and must not have been removed or cut from the item.
- The tag is perfectly intact and has not been removed from the item.
- All labels, fabric or hanging, are perfectly intact and have not been removed from the item.
- Each item to be returned is in the same condition as when shipped and must be neatly packed.
- Each returned item has not been worn and/or washed and/or ironed and/or treated in any way.
- The package containing the return must be physically shipped within 15 days from the delivery date (including holidays).
- If necessary, request more information at return@trymeshop.com, indicating the order number.
- All return packages must be shipped to: Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.*
Failure to comply with one or more of the above rules invalidates the possibility of returning an order.
Return shipping costs are the responsibility of the customer.
*From the date of return authorization, the maximum allowed shipping time for the receipt of the return package is 40 business days. Beyond this timeframe, the return will be automatically considered canceled.
The refund applies exclusively to the amount of the returned products.
Shipping costs incurred for sending the order are non-refundable.
IN-STORE RETURN
Return the order at our store.
Bring all items to be returned along with the printed return confirmation received by email to the store. Our staff will be happy to assist you with the rest. All return packages must be delivered during public opening hours to:
Trymeshop.com - Corso Italia, 86 Viterbo - 01100 (VT) Italy.
ACCESS THE RETURN PAGE NOW
Follow this link to make a return and fill in the required fields: